Cancellation

Less than 48 hours before your chosen delivery date

Your custom order preparation begins days in advance, and we bake the brownies to order. So cancellation within this period is unfortunately not possible.

On the other hand, plans change and please do not hesitate to mention about your last minute changes by e-mail to order@thecaramella.com provided order number and we will try to optimize your celebration!

Return & Refund

This product is non-returnable due to potential safety risk as an ingestible product, but if your order arrives faulty, you may request a refund or replacement through our support team via hearme@thecaramella.com with your order number by providing a picture of the item and its stumble.